Shipping and Payment Policy
KATRO Ltd. offers the possibility of delivering orders in the following ways:
A. Pickup from our physical facilities.
You can place your order online, pick it up and pay the bill at our physical store in Giannitsa, Pella without additional financial burden.
B. Delivery by Speedex Courier .
The cooperating carrier undertakes the processing of the transport of your parcel to its destination with the respective tariff charges set by the carrier and may be adjusted based on external changes in which the customer will be informed through the communication channels available to the company with the customer. Deliveries to land, island and remote destinations are priced differently due to different mileage. The cash payment is charged in addition to the transport costs and is set at 1.50 euro, an amount that may change in relation to additional benefits that may be requested (same day delivery, morning hours). A detailed charge list is posted on the carrier's official website.
C. Delivery by courier of your choice.
It is possible to receive your package with the carrier of your choice, by carrying out the procedure of receipt and payment with the carrier from our physical facilities. To place an order with the courier of your choice, we recommend that you call us or contact us for better coordination and processing of your order.
The company offers you the option of paying for your order in one of the following ways:
A. Pickup and payment at our physical facilities.
You can place your order online, pick it up and pay the bill at our physical store in Giannitsa, Pella without additional financial burden.
B. By charging your credit card.
Your credit card is charged when you place your order on the fill date. All the necessary measures have been taken in our system for the security of your credit card transactions. Your transactions are protected by top online security systems which guarantee a secure trading environment. All information related to your transactions and your personal information is secure and confidential, as in all Attica Bank services Bank . Your bank account or credit card data is stored only in encrypted form on Attica Bank's computers and databases Bank , without direct connection to the internet.
C. Cash on delivery.
Payment by cash on delivery (cash only) is made to the courier distributor upon receipt of your order with the respective distributor's invoice, KATRO EPE bears no responsibility for the communication and transport part of the courier, always offering assistance for the resolution of any dispute that may arise.
D. By depositing into the company's bank account.
In the event that a deposit is made to a bank account, you must state your order number and optionally your full name as a reason for your deposit.
After depositing the money in the bank account, you can inform us about your deposit by phone at tel: +30 2382-082-222 or by sending the proof of deposit by e-mail to info @ foods.gr , to complete your order .
Bank accounts
National Bank
IBAN: GR8701103300000033047020509
Bank Code (BIC): ETHNGRAA
ATTICA BANK
IBAN: GR9801605670000000084309567
Bank Code (BIC): ATTIGRAA
E. Order Cancellation
You can cancel your order at all stages of completion, except for the shipping stage, in which you follow a specific cancellation protocol, for more information, please call 2382-082-222 or by e-mail at [email protected].
We would like to inform you that the right of withdrawal from distance contracts based on Law 2251/1994 (as amended by K.Y.A. Z1-891/2013) - states that the customer can return the products he has bought from the online store because he simply changed his mind, within fourteen (14) days of receiving them, without the existence of wear and tear.